Utility Analysis of HRM Effectiveness

Abstract

Within the field of human resource management (HRM) there is a broad consensus recognizing that people is one of the key resources that impact companies’ results. During the last two decades, it is also true that HR departments have experienced a rising in its organizational status with their functions evolving from a merely operational level to a strategic one. Nonetheless, HR departments still face a disadvantage to show the contribution of their interventions when compared to other functional departments within the organization. In this article we study two particular techniques for evaluating the effectiveness of HRM, utility analysis (UA) and multi-attribute utility analysis (MAU). Particularly, we apply them to evaluate an e-training program.