Integrated Electronic HEI Performance Management

Abstract

HEI organizational planning, quality, and information management seem three distinct and disjointed disciplines. A formidable intertwined troika can underscore the strong successful management of HEI performance. QPIT (Quality, Planning, Information Troika) operational parameters are: (1) strategic, tactical and operation planning management of planning; (2) quality assurance management of teaching & learning; student development, learning resources, IT, infrastructure, financials, HR, research and societal responsibilities affecting student effectiveness; (3) ICT information management seamlessly integrating planning and quality management systems through BI tools data analytics for performance management. For improved productivity and performance, this paper proposes a holistic integrated electronic HEI performance management framework based on the integrated QPIT Framework. A university case study illustrates the electronic integration of e-PMS (Performance Management System underscoring HEI quality-accreditation-information-planning-performance management.