Holistic performance management: an integrated framework

Author:

Andersen Bjørn,Henriksen Bjørnar,Aarseth Wenche

Publisher

Emerald

Subject

Strategy and Management,General Business, Management and Accounting

Reference6 articles.

1. Anderson, J.C. and Narus, J.A. (1995), “Capturing the values of supplementary services”,Harvard Business Review, January‐February, pp. 75‐83.

2. Emerging Varieties of Action Research: Introduction to the Special Issue

3. Farmen, T. and Hol, S. (2003), “Fremtidens kunderådgiver i banken (the future customer advisor in the bank)”,Sparebankbladet (Journal for Savings Banks), Vol. 8.

4. Jackson, B. (1985a), “Build customer relationships that last”,Harvard Business Review, November‐December, pp. 120‐8.

5. McCormack, K. (2001), “Business process orientation: do you have it?”,Quality Progress, January.

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