Cross-Functionality in Practice

Abstract

Cross-functional integration is a topic of discussion in many different disciplines. Electronic performance monitoring (EPM) is the practice of managing employee performance digitally. It is also a key example of cross-functionality. The authors reflected on organizational practice and existing literature to demonstrate the interconnections between different functions supporting EPM. A range of professions and functions play important cross-functional roles in the design, use, and implementation of EPM systems in organizations, such as IT and security, legal and data protection, and health and safety, among others. Barriers to cross-functional integration involving HR and EPM are identified, and recommendations are offered on how to overcome such barriers in practice. The practice and design of EPM serves as a powerful example for raising more explicit awareness and understanding of the opportunities and challenges affecting how HR integrates and works with a variety of other interdependent functional and professional groups and roles.