Challenges in Modelling Healthcare Services

Author:

Jamil George Leal1ORCID,Jamil Liliane Carvalho2,Vieira Augusto Alves Pinho2,Xavier Antônio José Daniel3

Affiliation:

1. Informações em Rede, Brazil

2. Independent Researcher, Brazil

3. Federal University of Minas Gerais, Brazil

Abstract

Information architecture and business models design have potential relationships when planning how one organization will plan and execute its operations. This relationship of these two conceptual constructs was the main objective of this chapter, analyzing how it can happen in healthcare services (HS) units. Understood as complex service units where data, information and knowledge are intensively produced and consumed, HS units are challenging contexts to observe this association, as several conditions and forces emerge to conform business models. Finally, motivations and considerations for managers and researchers were announced, allowing the continuity of this research, aiming to reach a strategic level for information and knowledge management for practical, service-oriented organizations.

Publisher

IGI Global

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4. BPM Institute – Business Process Management Institute. (n.d.). Accessed at http://www.bpminstitute.org

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