Author:
Pereira de Souza Vinícius,Baroni Rodrigo,Choo Chun Wei,Castro José Marcio de,Barbosa Ricardo Rodrigues
Abstract
Purpose
This paper aims to propose an integrative and result-driven health-care knowledge management (HKM) model and discuss the findings of a research that examines how the KM initiatives of a major private Brazilian hospital system are linked to its health-care performance outcomes.
Design/methodology/approach
Data were collected from a top-level Brazilian private hospital system (Mater Dei Healthcare System – MDHS), which is composed of three large hospitals internationally accredited by ISO 9001/2000, NIAHO and JCI. Multiple qualitative approaches were used to collect data such as 16 in-depth interviews with health professionals and managers, document analysis, participatory observation and benchmarking interviews with two reference hospital networks in Brazil.
Findings
The proposed health-oriented KM model is an expansion of the organizational knowing cycle model (Choo, 1996), adding absorptive capacity (ACAP) as a new construct. The paper discusses how ACAP integrates with sense-making, knowledge creation and decision-making processes within the health-care context. Information technology and clinical governance were identified as support factors to the HKM processes.
Practical implications
The paper presents a pragmatic and result-driven knowledge management (KM) model using health-care-welfare key performance indicators, as well as the emergence of KM as an integrative and strategic approach to hospital management.
Originality/value
The present study presents a knowledge-based perspective to clinical staff management, demonstrating the tangible results of KM initiatives that contribute to health and management performance outcomes.
Subject
Management of Technology and Innovation,Strategy and Management
Reference85 articles.
1. Knowledge management in healthcare;International Journal of Medical Informatics,2001
2. Healthcare knowledge management,2007
3. A content validity study for a KM systems success model in healthcare;JITTA,2014
4. Some unintended consequences of information technology in health care;Journal of the American Medical Informatics Association,2004
5. Knowledge sharing among healthcare professionals in Ghana;VINE Journal of Information and Knowledge Management Systems,2016
Cited by
12 articles.
订阅此论文施引文献
订阅此论文施引文献,注册后可以免费订阅5篇论文的施引文献,订阅后可以查看论文全部施引文献