Investigating Impact of Inter-Organizational Factors in Measuring ERP Systems Success

Abstract

The cardinal aim of this study is to assess the success of an Enterprise Resource Planning (ERP) system in investigating the role played by the top management and government support, external expertise, perceived benefits and the impact of business vision. This is a quantitative field study conducted on 150 business firms randomly selected from the Brunei Yellow Pages. In this study, 30% of the companies had practiced the ERP for more than one year. A statistical software package PSW-18 was used to analyse the data. The majority of the previous findings which include all contextual variables used were significant with an exception to the top management support which proved insignificant. Those results were compared with existing studies. The practical implications are discussed and a conclusion is drawn.