Barriers to E-Government Adoption in Jordanian Organizations From Users' and Employees' Perspectives

Abstract

This research examines the effects of five types of barriers; technology, organization, strategy, policy, and end-user barriers, and investigates their effects on E-government adoption in Jordan using structural equation modeling. A structural model was proposed and then its validity was checked with appropriate measures. A total of 1100 surveys were distributed in person and by electronic ways; of which 600 surveys were distributed to E-government employees, while the remaining were distributed to the users of government e-services. Five hypotheses were tested using the data collected from employees and users. Moreover, the model hypotheses were tested using the data collected from four main Jordanian organizations. The technology barriers were the main obstacle to successful E-government adoption in all organizations. Moreover, the effects of the other four barriers varied among organizations. In conclusion, the results should guide the decision makers in government sector to the right policies and adequate actions that enhance efficiency of E-government adoption.