Developing Countries E-Government Services Evaluation Identifying and Testing Antecedents of Satisfaction Case of Algeria

Abstract

Because user's satisfaction is considered one of the most important factors in e-government success assessment, this study examines impacts of system quality, information quality, service quality, digital skills, access means, service awareness, trust, and perceived usefulness on expressed satisfaction about e-government services. Using survey, 1453 valid responses were collected from e-government services users across Algeria. The study empirical outcomes shows eight out of nine identified factors have significant impacts on users' satisfaction with e-government services.