Các yếu tố tác động đến sự hài lòng của doanh nghiệp đối với cảng điện tử khu vực Đông Nam Bộ: Tích hợp các mô hình Hệ thống thông tin thành công và Chấp nhận công nghệ

Abstract

Vietnamese seaports are strongly applying digital technology in business activities, attracting stakeholders in the transportation supply chain to participate, creating a competitive advantage in the international market; However, there is not much research on electronic ports (ePort). The article identifies factors affecting businesses' satisfaction with ePorts in the Southeast region through the integration of Information Systems Success and Technology Acceptance Models. The research model has been validated through PLS SEM testing results from 220 respondents who are ePort users including: shipping lines, domestic transport, logistics service providers, and import-export companies. The empirical results provide significant positive impacts between the factors system quality, service quality, information quality, perceived usefulness, perceived ease of use and satisfaction with ePort. The empirical evidence and discussion presented in the study will help ePorts’ manager improve and utilize the full potential of ePorts as a useful tool towards transparency and efficiency in the port clearance process of imported and exported cargoes.