Factors Influencing the Adoption Intention of Artificial Intelligence for Public Engagement in Singapore

Abstract

This study aims at examining the key factors influencing the adoption intention of artificial intelligence (AI)-enabled mobile application for public engagement. Digital technologies such as AI provide the opportunity for public agencies to be inclusive and invite citizens to participate in shaping and reshaping the future of public policies and methods of governance. The authors test the proposed research model and results highlight the significant roles of collaboration, hedonic motivation, reliability, and degree of app savviness in the adoption intention of AI application for public engagement. The article reports valuable insights and relevant implications for public agencies, service providers and researchers.