The influence of brand credibility and brand loyalty on customer satisfaction and continued use intention in new voice assistance services based on AI
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Publisher
Springer Science and Business Media LLC
Link
https://link.springer.com/content/pdf/10.1057/s41270-023-00278-8.pdf
Reference106 articles.
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5. Ashfaq, M., J. Yun, S. Yu, et al. 2020. I, Chatbot: Modeling the determinants of users’ satisfaction and continuance intention of AI-powered service agents. Telematics and Informatics 54: 101473. https://doi.org/10.1016/J.TELE.2020.101473.
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