Affiliation:
1. University of Leipzig, Leipzig, Germany
Abstract
Due to industrialization of services, organizations need to establish new approaches for tackling challenges like increased competition, complexity, and pressure on the market because of prices. It seems promising to use approaches from other domains in the service industry, e.g. Mass Customization from the domain of industrial engineering. This work presents a metamodel implementing standardization and modularization concepts. Furthermore, we provide a formal framework for service modeling and configuration. Thus, it is possible to mass customize services.
Subject
Multidisciplinary,General Engineering,General Business, Management and Accounting,General Computer Science
Cited by
3 articles.
订阅此论文施引文献
订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献