A Management and Enterprise Architecture Framework for Comprehensive Structure Design of Complex Services

Abstract

This paper centers on the full structure design of firms providing complex services, like health, which include the production flow, its management, and flows components. This work proposes a full design solution, improving on current partial designs. The proposed solution integrates disciplines –modularity, enterprise architecture, Analytics, and Economics–in a methodology, which learns from real-life services in several domains, to discover common features for them. Thus, it develops a descriptive proposal of a general Service Management and Enterprise Architecture Framework using an architecture pattern. The pattern generates a prescriptive method to generate design alternatives, Intelligence provides options for supporting or automating production and management, and Economics helps to choose a design alternative for users. The expected benefit in services explicit, systemic, and innovative design is to generate a large impact on their scope, quality, and, efficiency.