E-Government Implementation in Oman

Abstract

With the advancement of the Internet and supporting information and communication technologies, e-government has emerged as an effective means of delivering government services to citizens. In the recent past, e-government has become popular in many developing countries. Most notably are the Middle Eastern countries that have continued to invest significantly into e-government initiatives in the last five years. The aim of this chapter is to examine e-government activities in the Sultanate of Oman and to identify factors that are currently impeding e-government development and implementation in this country. While issues such as lack of legal frameworks, strategy, project plans, usability issues and information quality are identified in the published literature as impeding e-government progress in Oman, this research suggests that factors such as web accessibility and integration of various government agencies also pose a major challenge for e-government implementation in Oman.