End User Adoption of Enterprise Systems in Eastern and Western Cultures

Abstract

Enterprise systems are gaining interest from both international practitioners and researchers, and this paper investigates enterprise systems management and implementation issues comparing Eastern and Western end users. This issue is important because currently enterprise systems involve end-users with different cultural backgrounds in the East and West. Thus, this paper applies enterprise systems adoption issues to cross-cultural end user perspectives in Japan (East) and the U.S. (West), based on the innovation diffusion theory, the self-determinant theory, and Hofstede’s cultural dimensions. Academic and practical implications are discussed in the paper based on empirical findings found deeper in this paper.