Examination of Reliability, Content Validity and Criterion Validity of the Customer Satisfaction Scale Based on Need Satisfaction a Study in Rehabilitation Services-Reference-Cited by-同舟云学术

Examination of Reliability, Content Validity and Criterion Validity of the Customer Satisfaction Scale Based on Need Satisfaction a Study in Rehabilitation Services

Published:2009 Issue:4 Volume:24 Page:569-575
ISSN:1341-1667
Container-title:Rigakuryoho Kagaku
language:en
Short-container-title:Rigakuryoho kagaku

Author:

TANAKA Ryo¹,TOKAJI Akihiko²

Affiliation:

1. Department of Physical Therapy, Faculty of Health Sciences, Hiroshima International University

2. Graduate School of Social Sciences, Hiroshima University

Publisher

Society of Physical Therapy Science

Subject

Physical Therapy, Sports Therapy and Rehabilitation

Link

http://www.jstage.jst.go.jp/article/rika/24/4/24_4_569/_pdf

Reference28 articles.

1. 2) Keith R: Patient satisfaction and rehabilitation services. Arch Phys Med Rehabil, 1998, 79(9): 1122-1128.

2. 3) Winter P, Keith R: A model of outpatient satisfaction in rehabilitation. Rehabil Psychol, 1988, 33: 131-142.

3. 4) Oliver R: Cognitive, affective and attribute bases of the satisfaction response. J Consum Res, 1993, 20: 418-430.

4. The quality of care. How can it be assessed?

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