Examination of the Relationship between Customer Satisfaction and the Motivation to Exercise among Outpatients Practicing Therapeutic Exercises
Author:
Affiliation:
1. Department of Physical Therapy, Faculty of Health Sciences, Hiroshima International University
2. Graduate School of Social Sciences, Hiroshima University
Publisher
Society of Physical Therapy Science
Subject
Physical Therapy, Sports Therapy and Rehabilitation
Link
http://www.jstage.jst.go.jp/article/rika/25/2/25_2_157/_pdf
Reference32 articles.
1. Patient satisfaction and rehabilitation services
2. 2) Winter P, Keith R: A model of outpatient satisfaction in rehabilitation. Rehabil Psychol, 1988, 33: 131-142.
3. 3) Oliver R: Cognitive, affective and attribute bases of the satisfaction response. J Consum Res, 1993, 20: 418-430.
4. The quality of care. How can it be assessed?
5. 5) Locker D, Dunt D: Theoretical and Methodological issues in sociological studies of consumer satisfaction with medical care. Soc Sci Med, 1978, 12(4A): 283-292.
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