Evaluating an e-Learning Platform at Graduate School Based on User Experience Evaluation Technique

Abstract

Abstract This study was aimed to evaluate the e-learning platform in a graduate school by using User Experience Questionnaire (UEQ). The data were collected from 65 respondents and analyzed using an excel data analysis tool. The results indicate that all six scales of the instrument are consistent except the novelty scale. Also, the calculated means of the scales are slightly positive as all values are greater than 0.8 compared to the UEQ benchmark. Although the respondents show a little positive impression with the platform, all scales means are below average category except efficiency scale which is above average as compared to the benchmark. This indicates that the platform needs more improvement in all aspects of user experience for it to be at least in a good category. The findings discussed in this paper are valuable for all academic stakeholders in various educational institutions which implement interactive e-learning systems as well as practitioners of user experience and developers of e-learning systems.