The relationship between strategic purchasing and customer satisfaction within a total quality management environment-Reference-Cited by-同舟云学术

The relationship between strategic purchasing and customer satisfaction within a total quality management environment

Published:1997-12 Issue:4 Volume:4 Page:244-258
ISSN:1351-3036
Container-title:Benchmarking for Quality Management & Technology
language:en
Short-container-title:Benchmarking Qual Mgmt & Tech

Author:

Brookshaw Terry,Terziovski Mile

Publisher

Emerald

Reference21 articles.

1. Australian Manufacturing Council (1994, Leading the Way: a Study of Best Manufacturing Practices in Australia and New Zealand, 2nd ed., AMC, Melbourne, Victoria.

2. Barrett, K. and Greene, R. (1995, “Procurement”, Financial World, Vol. 164, pp. 46‐9.

3. Purchasing Efficiency and Staffing Benchmarks: A County Government Study

4. Integrating marketing, operations, and purchasing to create value

5. The Role of Purchasing and Materials Management in Total Quality Management and Customer Satisfaction

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