The Role of Purchasing and Materials Management in Total Quality Management and Customer Satisfaction
Author:
Publisher
Wiley
Subject
Marketing,Economics, Econometrics and Finance (miscellaneous),Information Systems,Management Information Systems
Link
http://onlinelibrary.wiley.com/wol1/doi/10.1111/j.1745-493X.1994.tb00190.x/fullpdf
Reference14 articles.
1. David Birch The Atomization of America Inc. March 1987 21
2. Will Services Follow Manufacturing Into Decline;James;Harvard Business Review,1986
3. Valerie A. Zeithaml Consumer Perceptions of Price, Quality, and Value: A Means End Model and Synthesis of Evidence Journal of Marketing July 1988 14
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