Subject
Tourism, Leisure and Hospitality Management
Reference8 articles.
1. Chung‐Herrera, B.G., Enz, C.A. and Lankau, M.J. (2003), “Grooming future hospitality leaders: a competencies model”,Cornell Hotel and Restaurant Administration Quarterly, Vol. 44 No. 3, p. 17.
2. The Future of Hospitality Education
3. Jauhari, V. (2001), “Employee and customer management processes for profitability – the case of Hewlett Packard India”,Journal of Services Research, Vol. 1 No. 1.
4. Kaplan, R.S. and Norton, D.P. (1992), “The balanced scorecard – measures that drive performance”,Harvard Business Review, January‐February.
5. Kay, C. and Russette, J. (2000), “Hospitality management competencies: identifying managers' essential skills”,Cornell Hotel and Restaurant Administration Quarterly, Vol. 41 No. 2, pp. 52‐63.
Cited by
85 articles.
订阅此论文施引文献
订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献