Author:
Owusu-Manu De-Graft,Ghansah Frank Ato,Darko Amos,Asiedu Richard Ohene
Abstract
PurposeThe insurance sector provides insurance protection for complex project deals in Ghana. The study assesses the service quality of insurance of complex project deals in the construction industry of developing countries, specifically Ghana. The objectives are to identify the insurance typologies in complex project deals in the construction industry, to assess the level of construction insurance quality, and to assess the challenges faced in complex project insurance.Design/methodology/approachA comprehensive literature review was conducted to analyze the previously related works on insurance in the construction industry. The study then adopted quantitative research strategy where a structured questionnaire survey was used to collect information from construction industry professionals. The data analysis was organized in accordance with the specific objectives of the study with the aid of mean score analysis and independent sample t-test. The study again measured the reliability of the adopted scale using Cronbach's alpha, which indicated that all the items reliably measured what they were intended to measure, and thereby, statistical tools can be applied to give in-depth meanings.FindingsThe insurance typologies for complex projects were discovered by the study, as well as the available service qualities of insurance. The study again made it clear that the major challenges capable of affecting complex construction project are low quality of insurance companies' services and the gap in statutory and legal systems.Research limitation/implicationsThe major constraint in this study was the issue of taking only Ghana as a developing country to generalize the result. This is then to provide lessons for other developing countries.Practical implicationThe findings from this study will be useful to construction firms, insurance firms, and regulatory bodies by identifying the effectiveness of insurance as a risk mitigation measure in construction. The study will help the insurance firms to better position themselves to meet the demands of the construction industry. As the findings of this study are Ghana-specific, it is also to provide lessons for other developing countries.Originality/valueThis study delves deep into the complex construction project insurance service quality in developing countries, specifically Ghana.
Subject
Building and Construction,Civil and Structural Engineering
Reference87 articles.
1. Modelling and evaluating customer loyalty using neural networks: evidence from startup insurance companies;Future Business Journal,2016
2. Role of insurance in construction and infrastructure projects;International Journal of Civil Engineering and Technology,2014
3. Litigation provides clues to ongoing challenges in implementing insurance parity;Journal of Health Politics Policy and Law,2017
Cited by
4 articles.
订阅此论文施引文献
订阅此论文施引文献,注册后可以免费订阅5篇论文的施引文献,订阅后可以查看论文全部施引文献