1. Global entrepreneurship monitor 2004 executive report;Acs,2005
2. Determinants of customer loyalty and proposing a customer loyalty model for the banking sector of Pakistan;Afsar;Management Marketing Journal,2010
3. A customer satisfaction research prospectus;Anderson,1994
4. The antecedents and consequences of customer satisfaction for firms;Anderson;Marketing Science,1993
5. The usefulness of selected variables for predicting activity loyalty;Backman;Leisure Sciences,1991