1. Anfuso, D. (1994, “Kodak employees bring a department into the black”,Personnel Journal, Vol. 73 No. 9, pp. 104‐12.
2. Barnard, C. (1938,The Functions of the Executive, Harvard University Press, Cambridge, MA.
3. Bolet, A. (1994, “Re‐engineering targeted systems”,Apparel Industry Magazine, Vol. 55 No. 10, pp. 36‐8.
4. Brookes, D. (1992, “Who’s accountable for accountability?”,Canadian Manager, Vol. 17 No. 2, pp. 13‐15.
5. Brookes, D. (1993, “Four issues to address in using teams and groups”,Supervisory Management, Vol. 38 No.11, p. 3.