“It answers questions that I didn’t know I had”: PhD students’ evaluation of an information-sharing knowledge graph

Abstract

Purpose Interdisciplinary PhD programs can be challenging as the vital information needed by students may not be readily available; it is scattered across the university’s websites, while tacit knowledge can be obtained only by interacting with people. Hence, there is a need to develop a knowledge management model to create, query and maintain a knowledge repository for interdisciplinary students. This study aims to propose a knowledge graph containing information on critical categories (faculty, classes, dissertations, etc.) and their relationships, extracted from multiple sources, essential for interdisciplinary PhD students. This study evaluates the usability of a participatory-designed knowledge graph intended to facilitate information exchange and decision-making. Methodology The authors used data from multiple sources (such as university websites, faculty profiles, publication and dissertation metadata and crowdsourced data) to generate a knowledge graph in the Neo4J Bloom platform. The authors recruited 15 interdisciplinary PhD students using convenience sampling from the University of Hawaiʻi at Mānoa at various PhD stages to design and populate the knowledge graph. Next, the authors conducted a mixed methods study to perform its usability evaluation. First, the authors engaged the students in a participatory design workshop to identify relevant graph queries. Second, the authors conducted semi-structured interviews to determine the usability of the knowledge graph and rate the queries. Each interview was coded with structural and thematic codes and was further analyzed using sentiment analysis in R programming language. Findings The usability findings demonstrate that interaction with this knowledge graph benefits PhD students by notably reducing uncertainty and academic stress, particularly among newcomers. Knowledge graph supported them in decision-making, especially when choosing collaborators (e.g. supervisor or dissertation committee members) in an interdisciplinary setting. Key helpful features are related to exploring student–faculty networks, milestones tracking, rapid access to aggregated data and insights into crowdsourced fellow students’ activities. However, they showed concerns about crowdsourced data privacy and accessibility. Although participants expressed the need for more qualitative data in the graph, they noted it helped identify people to talk to about the topics of their interest. Originality The knowledge graph provides a solution to meet the personalized needs of doctoral researchers and has the potential to improve the information discovery and decision-making process substantially. It also includes the tacit knowledge exchange support missing from most current approaches, which is critical for this population and establishing interdisciplinary collaborations. This approach can be applied to other interdisciplinary programs and domains globally.