Attitudes to service quality – the expectation gap-Reference-Cited by-同舟云学术

Attitudes to service quality – the expectation gap

Published:2003-08 Issue:4 Volume:33 Page:165-172
ISSN:0034-6659
Container-title:Nutrition & Food Science
language:en
Short-container-title:Nutrition & Food Science

Author:

Douglas Lesley,Connor Robert

Publisher

Emerald

Subject

Nutrition and Dietetics,Food Science

Reference16 articles.

1. An empirical assessment of the SERVQUAL scale

2. Measuring Service Quality in Restaurants: an Application of the Servqual Instrument

3. Improving the measurement of service quality

4. Carman, J.M. (1990), “Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions”, Journal of Retailing, Vol. 66 No. 1, pp. 33‐55.

5. Measuring Service Quality in the Travel and Tourism Industry

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