Abstract
On the basis of a survey of 1,300 employees from the Australian
telecommunications industry, examines the impact of computer usage on
job satisfaction. Results reveal that job satisfaction is positively
influenced by the extent of computer usage, aspects of computer‐related
training and demographic characteristics such as tenure and job
position. However, by catering for different areas of computer‐usage and
by controlling for job‐position and tenure, it was found that usage in
different functional areas (by different sub‐groups) tended to affect
user satisfaction to a different degree. The results illuminate some of
the human resource and training issues and challenges that organizations
engaged in extensive computerization may need to address.
Subject
Library and Information Sciences,Management Science and Operations Research,Business and International Management,Management Information Systems
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