Linking employee perceptions of collective efficacy in self‐managing service teams with customer‐perceived service quality
Author:
Publisher
Emerald
Subject
Management of Technology and Innovation,Strategy and Management,General Business, Management and Accounting
Reference43 articles.
1. Strengthening the Satisfaction-Profit Chain
2. Customer Satisfaction, Productivity, and Profitability: Differences Between Goods and Services
3. Work Organization, Technology, and Performance in Customer Service and Sales
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5. A Longitudinal Analysis of the Impact of Service Changes on Customer Attitudes
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4. The impact of social intelligence and employees’ collective self-efficacy on service provider’s performance in the Egyptian governmental hospitals;International Journal of Disruptive Innovation in Government;2021-01-20
5. Promoting Service Innovation and Knowledge Management in the Hospitality Industry;Disruptive Technology;2020
1.学者识别学者识别
2.学术分析学术分析
3.人才评估人才评估
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