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Customer expectation dimensions of voice‐to‐voice service encounters: a scale‐development study

  • Published:2000-05 Issue:2 Volume:11 Page:142-161
  • ISSN:0956-4233
  • Container-title:International Journal of Service Industry Management
  • language:en
  • Short-container-title:Int J of Service Industry Mgmt

Author:

Burgers Arjan,de Ruyter Ko,Keen Cherie,Streukens Sandra

Publisher

Emerald

Subject

Management of Technology and Innovation,Strategy and Management,General Business, Management and Accounting

Cited by 80 articles. 订阅此论文施引文献 订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

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4. Sensory Experience at Farm-to-Table Events (SEFTE): conceptualization and scale development;Journal of Hospitality Marketing & Management;2023-07-30

5. Measuring the Service Quality of Artificial Intelligence in the Tourism and Hospitality Industry;Handbook of Research on Innovation, Differentiation, and New Technologies in Tourism, Hotels, and Food Service;2023-06-30
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