Customer orientation of service employees
Author:
Publisher
Emerald
Subject
Management of Technology and Innovation,Strategy and Management,General Business, Management and Accounting
Reference32 articles.
1. Customer Satisfaction, Productivity, and Profitability: Differences Between Goods and Services
2. Relationship Marketing of Services--Growing Interest, Emerging Perspectives
3. A comparison of attitude, personality, and knowledge predictors of service-oriented organizational citizenship behaviors.
4. The Service Encounter: Diagnosing Favorable and Unfavorable Incidents
5. A customer‐service worker relationship model
Cited by 406 articles. 订阅此论文施引文献 订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献
1. Does customer orientation mediate the relationship between knowledge-based dynamic capability and the competitive performance of SMEs in India?;VINE Journal of Information and Knowledge Management Systems;2024-08-27
2. Investigating the impact of restaurants’ CSR activities on customer satisfaction: a focus on CSR dimensions;The TQM Journal;2024-08-20
3. Influence of customer contact employees (CCEs) competencies on their service recovery performance: a moderated-mediation approach;Global Knowledge, Memory and Communication;2024-07-18
4. INFLUENCIA DE LA ORIENTACIÓN AL CLIENTE EN LA SATISFACCIÓN DEL CLIENTE: CASO FARMACIAS AZUAY-MORONA SANTIAGO;Revista Científica Arbitrada Multidisciplinaria de Ciencias Contables, Auditoría y Tributación: CORPORATUM 360;2024-07-01
5. Going Beyond the Conventional Service Profit Chain Model;Sage Open;2024-04
1.学者识别学者识别
2.学术分析学术分析
3.人才评估人才评估
"同舟云学术"是以全球学者为主线，采集、加工和组织学术论文而形成的新型学术文献查询和分析系统，可以对全球学者进行文献检索和人才价值评估。用户可以通过关注某些学科领域的顶尖人物而持续追踪该领域的学科进展和研究前沿。经过近期的数据扩容，当前同舟云学术共收录了国内外主流学术期刊6万余种，收集的期刊论文及会议论文总量共计约1.5亿篇，并以每天添加12000余篇中外论文的速度递增。我们也可以为用户提供个性化、定制化的学者数据。欢迎来电咨询！咨询电话：010-8811{复制后删除}0370
www.globalauthorid.com
TOP
Copyright © 2019-2024 北京同舟云网络信息技术有限公司 京公网安备11010802033243号 京ICP备18003416号-3