The effect of service guarantees on service recovery
Author:
Publisher
Emerald
Subject
Management of Technology and Innovation,Strategy and Management,General Business, Management and Accounting
Reference34 articles.
1. The Service Encounter: Diagnosing Favorable and Unfavorable Incidents
2. The influence of selected antecedents on frontline staff’s perceptions of service recovery performance
3. Empowerment, attribution and apologising as dimensions of service recovery
4. Service recovery: its value and limitations as a retail strategy
5. A Consumer-Side Experimental Examination of Signaling Theory: Do Consumers Perceive Warranties as Signals of Quality?
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