登录 注册 会员服务 联系我们

Measuring Service Quality in Digital Library Services by the Research Scholars of S.O.A. University of Odisha Using E-S-QUAL Model

  • Published:2020-08-26 Issue: Volume: Page:111-126
  • ISSN:2055-3641
  • Container-title:Innovations in Higher Education Teaching and Learning
  • language:
  • Short-container-title:

Author:

Dalbehera Sanghamitra

Publisher

Emerald Publishing Limited

Reference27 articles.

1. A psychometric assessment of E-S-QUAL: A scale to measure electronic service quality;Journal of Electronic Commerce Research,2007

2. E-Services: Operating strategy – A case study and a method for analyzing operational benefits;Journal of Operational Management,2002

3. The impact of e-service quality, customer satisfaction and loyalty on e-marketing: Moderating effect of perceived value;Total Quality Management,2009

4. User’s perceptions of library service quality: A LibQUAL+qualitative study;Library Trends,2001

5. Setting up an electronic library: The case of TERI;The Electronic Library,2003

Cited by 4 articles. 订阅此论文施引文献 订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. The impact of e-service quality on word of mouth: A higher education context;The International Journal of Management Education;2023-11

2. Measuring customer satisfaction in electronic commerce: the impact of e-service quality and user experience;International Journal of Quality & Reliability Management;2023-09-14

3. MEASURING ELECTRONIC SERVICE QUALITY IN ONLINE APPAREL RETAILERS;International Journal of Management Economics and Business;2022-02-24

4. Evaluating the Electronic Service Quality of E-Shops Using AHP-TOPSIS;Journal of Electronic Commerce in Organizations;2022-01
同舟云学术

1.学者识别学者识别

2.学术分析学术分析

3.人才评估人才评估

"同舟云学术"是以全球学者为主线，采集、加工和组织学术论文而形成的新型学术文献查询和分析系统，可以对全球学者进行文献检索和人才价值评估。用户可以通过关注某些学科领域的顶尖人物而持续追踪该领域的学科进展和研究前沿。经过近期的数据扩容，当前同舟云学术共收录了国内外主流学术期刊6万余种，收集的期刊论文及会议论文总量共计约1.5亿篇，并以每天添加12000余篇中外论文的速度递增。我们也可以为用户提供个性化、定制化的学者数据。欢迎来电咨询！咨询电话：010-8811{复制后删除}0370

www.globalauthorid.com

TOP

Copyright © 2019-2024 北京同舟云网络信息技术有限公司
京公网安备11010802033243号  京ICP备18003416号-3