A comparison of service quality in the banking industry-Reference-Cited by-同舟云学术

A comparison of service quality in the banking industry

Published:2005-12 Issue:7 Volume:23 Page:508-526
ISSN:0265-2323
Container-title:International Journal of Bank Marketing
language:en
Short-container-title:Intl Jnl of Bank Marketing

Author:

Arasli Huseyin,Turan Katircioglu Salih,Mehtap‐Smadi Salime

Publisher

Emerald

Subject

Marketing,Marketing

Reference41 articles.

1. Service quality in the banking industry: an assessment in a developing economy

2. Aulakh, P.S. and Kotabe, M. (1993), “An assessment of theoretical and methodological development in international marketing”,Journal of International Marketing, Vol. 1 No. 2, pp. 5‐28.

3. Developing an Instrument to Measure Customer Service Quality in Branch Banking

4. An empirical assessment of the SERVQUAL scale

5. A model of customer loyalty in the retail banking market

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