Service Quality’s Effect on Customer Satisfaction (A Comparison Assessment of the Public and Private Banking Sectors)

Author:

Uppal AnantaORCID,Verma Subhash Kumar,Rajesh Deepa S.,Gupta Satendra,Prasad Lalit,Gupta Sandeep KumarORCID,Kumar S. Arun,Prokopenko Valeriia

Publisher

Springer International Publishing

Reference75 articles.

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2. Akroush, M.: Exploring the mediating effect of service quality implementation on the relationship between service quality and performance in the banking industry in Jordan. Glob. Bus. Econ. Rev. 98–122 (2008)

3. Andersson, T.D.: Another model of service quality: a model of causes and effects service quality tested on a case within the restaurant industry. In: Kunst, P., Lemmink, J. (eds.) Quality Management in Service, Van Gorcum, The Netherlands, pp. 41–58 (1992)

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5. Arasli, H., Katircioglu, S.T., Smadi, S.M.: A comparison of service quality in the banking industry: some evidence from Turkish- and Greek- Speaking areas in Cyprus. Inter. J.Bank Mark 508–526 (2005)

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