“Power to the workers”

Abstract

Purpose The purpose of this paper is to reveal how information and communication technology (ICT) can empower shop floor workers in collaborative manufacturing environments. Design/methodology/approach The authors gather data from a mobile maintenance department of a steel manufacturing company and apply the method of a scenario-based design. The authors use data from interviews, observations and company documents to create problem and activity scenarios. The authors also demonstrate the development of a worker-centric digital design in multiple demonstration and evaluation cycles. Findings The authors find that ICT can be used to ensure that empowerment is not only a concept, but can sustainably empower daily operations. Research limitations/implications The authors contribute to theory by showing how structural empowerment can be used as a guiding theoretical lens to design ICT for shop floor workers in collaborative manufacturing work environments. These implications are limited to findings from a single case study. Practical implications The results provide an overview of different empowerment dimensions, namely, the access to information, resources, support and opportunities, that can support employees in collaborative manufacturing environments. Originality/value This paper is first in suggesting a framework of how ICT designs can be used to empower shop floor workers in collaborative manufacturing environments.