Crisis Communication at the Intersection of Responsibility and Consumer Engagement Opportunity: A Case Study of Ryanair Tweets During the COVID-19 Pandemic-Reference-Cited by-同舟云学术

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Crisis Communication at the Intersection of Responsibility and Consumer Engagement Opportunity: A Case Study of Ryanair Tweets During the COVID-19 Pandemic

Published:2024-05-31 Issue: Volume: Page:37-54
ISSN:2398-3914
Container-title:Advances in Public Relations and Communication Management
language:
Short-container-title:

Author:

Lutzky Ursula

Publisher

Emerald Publishing Limited

Reference43 articles.

1. Image repair discourse and crisis communication;Public Relations Review,1997

2. How social media is changing crisis communication strategies: Evidence from the updated literature;Journal of Contingencies and Crisis Management,2018

3. Crisis response strategies and themes during the COVID-19 pandemic in EU aviation, airlines' executives communication with shareholders: A content analysis;European Research Studies Journal,2021

4. Djokovic denied entry into country ahead of Australian open;ABC News,2022, 6

5. Does culture matter? Measuring cross-country perceptions of CSR communication campaigns about COVID-19;Sustainability,2022

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