Performance measurement tools: the Balanced Scorecard and the EFQM Excellence Model-Reference-Cited by-同舟云学术

Performance measurement tools: the Balanced Scorecard and the EFQM Excellence Model

Published:2003-03 Issue:1 Volume:7 Page:14-29
ISSN:1368-3047
Container-title:Measuring Business Excellence
language:en
Short-container-title:Measuring Business Excellence

Author:

Wongrassamee S.,Simmons J.E.L.,Gardiner P.D.

Publisher

Emerald

Subject

Organizational Behavior and Human Resource Management,General Business, Management and Accounting

Reference12 articles.

1. Linking the balanced scorecard to strategy

2. Total quality management in hospitality: an application of the EFQM model

3. Chandrasekhar, R., Anand, S., Seshasayee, R., Pradhan, A. and Crishna, V.M. (1999), “Case study: the case of the (un)balanced scorecard”, Business Today, July, pp. 99‐105.

4. The changing basis of performance measurement

5. Strategic management of electronic commerce: an adaptation of the balanced scorecard

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