An Excellence Model Case Study Assessing the Gap in Managers' Views by Hierarchical Clustering
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Published:2024-03-31
Issue:1
Volume:28
Page:88-106
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ISSN:1338-984X
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Container-title:Quality Innovation Prosperity
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language:
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Short-container-title:QIP Journal
Author:
Střeleček Jan,Stieberová Barbora,Kalender Zeynep Tugce,Žilka Miroslav
Abstract
Purpose: This paper highlights the importance of business excellence models for SMEs and compares results from different model versions and managerial perspectives.
Methodology/Approach: In an SME case study, three EFQM versions were applied (START, START PLUS (both based on EFQM 2013) and EFQM 2020) to make a comparative analysis of evaluation results. It utilises hierarchical clustering to gauge managerial agreement and examines the shift from EFQM 2013 to EFQM 2020.
Findings: The paper presents comparative results, emphasising differences in evaluations. These results underscore the robustness of EFQM model versions and the significance of assessing managerial perspectives.
Research Limitation/implication: Similar analysis can be conducted for a large number of companies in order to make a comprehensive statistical comparison. Also, it could be useful to examine the differences among different branches of industry if there are any.
Originality/Value of paper: It is believed that this study will contribute to the existing literature by presenting the case study implementation of the excellence models in an SME. A conducted case study increases originality in a value-added way by using managerial views’ evaluations.
Publisher
Technical University of Kosice