EFQM approach and the Dutch Quality Award-Reference-Cited by-同舟云学术

EFQM approach and the Dutch Quality Award

Published:1999-04-01 Issue:2 Volume:12 Page:65-71
ISSN:0952-6862
Container-title:International Journal of Health Care Quality Assurance
language:en
Short-container-title:

Author:

Nabitz U.W.,Klazinga N.S.

Abstract

Different approaches to improve quality are used in organizations delivering health care. Donabedian introduced structure, process and outcome, from which other approaches like self‐assessment, accreditation, visitation, International Standards Organisation (ISO) and European Foundation for Quality Management (EFQM) can be aligned. The EFQM model is one such approach that has been adopted and adapted by the Dutch Institute for Quality Management. This article describes the background and progress relating to the use of the EFQM business excellence model within Dutch health care organizations. In addition the process for applying for the European Quality Award and the Dutch Quality Award are described in detail. Finally, the reader is enlightened regarding the work of the European ExPeRT research group who are promoting the use of quality models within health care.

Publisher

Emerald

Subject

Health Policy,General Business, Management and Accounting

Reference12 articles.

1. Donabedian, A. (1980), The Definition of Quality and Approaches to Its Assessment, Health Administration Press, Ann Arbor, MI.

2. EFQM (1996), Self‐Assessment Guidelines for Public Sector 1997, European Foundation for Quality Management, Brussels.

3. EFQM (1998a), Improving Performance Using the EFQM Model for Business Excellence, European Foundation for Quality Management, Brussels.

4. EFQM (1998b), Application Report: The Jellinek Center, European Foundation for Quality Management, Brussels.

5. ExPeRT (1997), Baseline Summary Report, Caspe Research.

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