Student satisfaction from the influence of the built environment, price fairness and teaching care: a study at a community-supported university

Abstract

Purpose This study aims to test and analyze factors that may influence the satisfaction of university students, specifically, from the built environment, price fairness and teaching care. Design/methodology/approach A survey was conducted with 250 students from a university in southern Brazil. The data were analyzed by structural equation modeling. Findings The main results proved that the built environment, price fairness and teaching care have a significant and positive influence on the satisfaction of university students. Practical implications The factors presented explanation power for student satisfaction, which shows that they are essential aspects and, therefore, must be observed by universities to satisfy their students. Originality/value The study identifies the impact of factors such as the environment, price and teaching service on student satisfaction.