1. Blackburn, R. and Rosen, B. (1993), “Total quality management and human resource management: lessons learned from the Malcolm Baldrige Award‐Winning companies”, Academy of Management Executive, Vol. 7 No. 3, pp. 49‐66.
2. British Standards Institute (1991), BS 4778‐2, Quality Vocabulary – Quality Concepts and Related Definitions, British Standards Institute, London.
3. Collard, R. (1993), Total Quality – Success through People, Institute of Personnel Management, London.
4. Creech, R. (1995), “Employee motivation”, Management Quarterly, Vol. 6 No. 2, Summer, pp. 33‐40
5. Spirituality and Organizational Transformation