Abstract
The “service factory” has been proposed as a new
approach to manufacturing strategy. The information, problem‐solving,
sales and support dimensions which underlie a service factory are
reviewed. A strategic planning methodology by which it can be applied is
provided, and five research questions which might be addressed through
empirical study are raised.
Subject
Management of Technology and Innovation,Strategy and Management,General Business, Management and Accounting
Cited by
20 articles.
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