Service quality, customer satisfaction and loyalty among industrial customers of a public electricity utility in Malawi
Author:
Publisher
Emerald
Subject
Strategy and Management,General Energy
Reference34 articles.
1. An exploratory study of service quality in the Malaysian public service sector
2. An analysis of citizen satisfaction with public service delivery in the Sedibeng district municipality of South Africa
3. SERVQUAL revisited: a critical review of service quality
4. Perceived quality and satisfaction in multiservice organisations: the case of Spanish public services
5. Investigating drivers of bank loyalty: the complex relationship between image, service quality and satisfaction
Cited by 20 articles. 订阅此论文施引文献 订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献
1. Patient satisfaction mediates the influence of trust, service quality and hospital sharia compliance on patient loyalty in Sharia hospitals in Riau province from an Islamic perspective;International Journal of Research in Business and Social Science (2147- 4478);2023-12-18
2. Public attitudes toward hydropower in China: The role of information provision and partisan identification;Technological Forecasting and Social Change;2023-10
3. Detecting factors affecting customers’ contract termination in the electricity distribution network;2023 19th International Conference on the European Energy Market (EEM);2023-06-06
4. Understanding the mediating effect of switching costs on service value, quality, satisfaction, and loyalty;Humanities and Social Sciences Communications;2023-06-06
5. New public sector management (NPM) doctrines and service delivery: the case of Mauritius;Transforming Government: People, Process and Policy;2022-12-22
1.学者识别学者识别
2.学术分析学术分析
3.人才评估人才评估
"同舟云学术"是以全球学者为主线，采集、加工和组织学术论文而形成的新型学术文献查询和分析系统，可以对全球学者进行文献检索和人才价值评估。用户可以通过关注某些学科领域的顶尖人物而持续追踪该领域的学科进展和研究前沿。经过近期的数据扩容，当前同舟云学术共收录了国内外主流学术期刊6万余种，收集的期刊论文及会议论文总量共计约1.5亿篇，并以每天添加12000余篇中外论文的速度递增。我们也可以为用户提供个性化、定制化的学者数据。欢迎来电咨询！咨询电话：010-8811{复制后删除}0370
www.globalauthorid.com
TOP
Copyright © 2019-2024 北京同舟云网络信息技术有限公司 京公网安备11010802033243号 京ICP备18003416号-3