An analysis of citizen satisfaction with public service delivery in the Sedibeng district municipality of South Africa-Reference-Cited by-同舟云学术

An analysis of citizen satisfaction with public service delivery in the Sedibeng district municipality of South Africa

Published:2012-02-10 Issue:3 Volume:39 Page:182-199
ISSN:0306-8293
Container-title:International Journal of Social Economics
language:en
Short-container-title:Int J of Social Economics

Author:

Akinloye Akinboade Oludele,Chanceline Kinfack Emilie,Putuma Mokwena Mandisa

Publisher

Emerald

Subject

General Social Sciences,Economics and Econometrics

Reference48 articles.

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4. Bouckaert, G.S. and van de Walle, S. (2003), “Comparing measures of citizen trust and user satisfaction as indicators of ‘good governance’: difficulties in linking trust and satisfaction indicators”,International Review of Administrative Sciences, Vol. 69, pp. 329‐43.

5. Managing customer expectations in the service encounter

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