1. 3. Kaplan, R.S. and Norton, D.P. “The balanced scorecard measures that drive performance”, Harvard Business Review, January‐February 1992, pp. 71‐9.
2. Linking hotel manager behavior with outcome measures of effectiveness
3. Tracking the Critical Success Factors for Hotel Companies
4. Hotel General Managers: A Profile
5. 7. Brignell, T.J., Fitzgerald, L., Johnston, R. and Silvestro, R. “Performance measurement in service businesses”, Management Accounting, November 1991, pp. 34‐6.