An Evaluation of the Effects of Quality Improvement Activities on Business Performance

Author:

Mann Robin,Kehoe Dennis

Abstract

Research was undertaken on the effects of quality improvement activities on business performance. The investigation began by developing a classification system to ensure all business performance benefits (tangible and intangible) were included for analysis. Questionnaires and structured interviews, involving the participation of over 200 companies, were used as the main tools for the investigation. An analysis of the results enabled a TQM quality activity model to be developed which classify 65 quality activities by their prime effect. This model was designed to assist companies in the planning of TQM and the targeting of quality activities. The research identified the difficulties organizations and researchers have in measuring the effects of quality activities.

Publisher

Emerald

Subject

Strategy and Management,General Business, Management and Accounting

Reference9 articles.

1. 1. Mann, R.S., “The Development of a Framework to Assist in the Implementation of TQM”, PhD thesis, Department of Industrial Studies, University of Liverpool, 1992.

2. 2. Confederation of British Industry, “Kompass: Register of British Industry and Commerce”, Kompass Publishers – Reed Information Services Ltd, East Grinstead, 1988.

3. 3. Maskell, B., “Performance Measurement for World Class Manufacturing – 1”, Management Accounting, May 1989, pp. 30‐3.

4. 4. Crawford, K.M., Cox, J.F. and Blackstone, J.H., Performance Measurement Systems and the JIT Philosophy – Principles and Cases, The Library of American Production, Falls Church, VA, 1988.

5. 5. Dixon, J.R., Nanni, A.J. and Vollman, T.E., The New Performance Challenge – Measuring Operations for World‐class Competition, Business One Irwin, Homewood, IL, 1990.

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