Capturing the cost of non‐conformance on construction sites

Author:

Abdul‐Rahman H.,Thompson P.A.,Whyte I.L.

Abstract

The occurrence of non‐conformance is relatively high in construction and can affect the profit margin and competitiveness of a construction firm. Applies a quality cost matrix developed by one of the authors to a real construction project. Presents findings that indicate the applicability of the matrix, the main problems’ potential for improvement and their frequency of occurrence, and the consequences of implementing the matrix on site management.

Publisher

Emerald

Subject

Strategy and Management,General Business, Management and Accounting

Reference8 articles.

1. 1.Feigenbaum, A.V., Total Quality Control (3rd ed.), McGraw‐Hill, New York, NY, 1983.

2. 2.Dale, B.G. and Plunkett, J.J., Quality Costing, Chapman & Hall, London, 1991.

3. 3.Davis, K., Ledbetter, W.B. and Burati, J.L., “Measuring design and construction quality costs”, Journal of Construction Engineering and Management, ASCE, Vol. 115 No. 3, 1989, pp. 389‐400.

4. 4.Building Research Establishment, Quality Control on Building Sites, Current Paper 7/81, HMSO, London, 1981.

5. 5.NEDO, Achieving Quality on Buildings Sites, National Economic Development Office, London, 1987.

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