An application of quality function deployment to improve the quality of teaching

Author:

Lam Kokin,Zhao Xiande

Abstract

Over the years, many teaching methods and techniques have been suggested and used in university teaching. However, the effectiveness of these teaching techniques and methods has not been carefully evaluated. We propose and test a methodology for identifying different teaching techniques and for evaluating their effectiveness in achieving educational objectives from students’ perspective. This paper demonstrates how quality function deployment (QFD) and analytic hierarchy process (AHP) are used in identifying teaching methods and techniques and in evaluating their effectiveness in achieving educational objectives.

Publisher

Emerald

Subject

Strategy and Management,General Business, Management and Accounting

Reference25 articles.

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3. Coate, L.E. (1991, “Implementing total quality management in a university setting”, in Total Quality Management in Higher Education, in Teeter, D. and Teeter, J., (Eds) Jossey‐Bass Inc., New York, NY, pp. 27‐78.

4. Cohen, L., (1988, “Quality function deployment: an application perspective from digital equipment corporation”, National Productivity Review.

5. Deming, D.W. (1986, Out of the Crisis, MIT Center for Advanced Engineering Study, Cambridge, MA.

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