Relationships between SERVQUAL dimensions and organizational performance in the case of a business‐to‐business service

Author:

Mehta Subhash C.,Durvasula Srinivas

Publisher

Emerald

Subject

Marketing,Business and International Management

Reference25 articles.

1. Baker, G.H. (1980, “The carrier eliminations decision: implications for motor carrier marketing, ”Transportation Journal, Vol. 24, September, pp. 20‐9.

2. Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses

3. The Service Encounter: Diagnosing Favorable and Unfavorable Incidents

4. Blume, E.R. (1988, “Customer service: giving customers the competitive edge, ”Training and Development Journal, Vol. 42, September, pp. 24‐31.

5. A Longitudinal Analysis of the Impact of Service Changes on Customer Attitudes

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